RailPal
A Pal for you while travelling in IRCTC
Design Methods Project by
Abel Aby John
Rahul Salunke
Sanket Potdar
Swati Nair
What was my role?
My role for this project was:
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User Research
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Conduct interviews
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Doing Competitor Analysis
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Creating user persona
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Create IA
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Creating Kano Grid
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Creating Hi-fi UI
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Prototyping
Project duration
1 week
Tools used
Initial Problem Statement
To create a user friendly platform for commuters so as to have an easy booking/services and tracking status during train journey and enhance their experience while traveling during and after pandemic
Design Process
User Research
Here we have opted for mixed research that is quantitative and qualitative research, by doing personal interviews as well as doing a survey which we distributed using snowball sampling giving the condition that they have recently/frequently traveled through trains.
Who are our stakeholders?
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Daily commuters
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Vacation travelers/Tourists
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Business travelers
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Technical team that stores passengers data
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Ticket collectors
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Service providers (Food/ sanitary/ Emergency)
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Ticket booking vendors
What are their problems?
I asked the participants about their problems and prompted question which brought out other problems which they didn't realize. The following are the most common problems faced by travelers.
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Tiresome task of going to different websites to check the running status of the train
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Inability to book past train ticket again
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Unable to save the passengers details of daily travel
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Unable to understand the positioning of the train seats
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Improper internal services in the train
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Difficult to understand the name of the train while booking
How can we solve these problems?
Me and my teammates had few ideation sessions and following were the outcome of those session:
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To create a single platform for all train services.
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A way to make the process of booking a train ticket shorter and faster.
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Option to understand the type of seats booked.
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Option to provide reviews for the train the user in traveling in as well as opt for sevices that are available on the train.
Stakeholder Analysis
Hover over ->
01
Primary User
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Tourist
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Daily Commuters
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Vacation Travelers
02
Secondary User
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Technical team that stores passengers data
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Service providers in train
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Business travelers
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Visitors
03
Tertiary User
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Ticket booking vendors
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Ticket collectors
Affinity Mapping
Pain points
Improper maintenance of washrooms.
Can't order quality food from restaurants near railway station.
No proper refund status of canceled tickets.
Have to enter same passengers details for another ticket.
Have to use different applications to see train status that too online, which is difficult while travelling.
Cleanliness of the train and the seats.
Too many options in home screen.
Concern over quality of food served in train.
Goals
Improper maintenance of washrooms.
Can't order quality food from restaurants near railway station.
No proper refund status of canceled tickets.
Have to enter same passengers details for another ticket.
Have to use different applications to see train status that too online, which is difficult while travelling.
Cleanliness of the train and the seats.
Too many options in home screen.
Concern over quality of food served in train.
POV Statement
Initial statement
A user needs to book their train ticket online for them so that they get an option to compare the trains, have safe, informative journey with proper service.
Final statement
A User needs to understand how to book the ticket online for their train journey and to select which train journey they want to choose; and to get notification and updates which will help them to have a better journey, and give them enough information about traveling guidelines during and after pandemic, so that they enjoy every last bit of their travel; gets details about the place where the train has halted, and also is offered proper internal services in the train.
Personas
Kano Grid Table
Information Architecture
